Frequently Asked Questions (FAQ)
❓ Frequently Asked Questions (FAQ)
We’re here to make your shopping experience as smooth and stress-free as possible! Below are answers to some of the most common questions we get from our amazing customers. 🐾
📦 Shipping & Delivery
Q: Where do you ship to?
A: We currently ship across Europe, with plans to expand soon! 🌍
Q: How long does shipping take?
A: Shipping times vary by location, but most orders arrive within 7–15 business days. You’ll receive a tracking number as soon as your order is on its way!
Q: How much is shipping?
Greece: Shipping is free
International orders: €9.95 flat rate. We always aim to provide affordable and reliable delivery!
🛒 Orders & Payments
Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking link. If you didn’t receive one, just contact us at support@pawsitiveglow.store.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 12 hours of purchase. After that, they’re processed and shipped quickly to get to you as soon as possible.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and secure checkout options for a safe and easy shopping experience.
🐶 Products & Returns
Q: Are your products safe for all pets?
A: Absolutely! We carefully select products that are pet-safe, high-quality, and effective — suitable for most breeds and sizes. If you have specific concerns, feel free to message us.
Q: What if I’m not happy with my purchase?
A: We offer a 100% satisfaction guarantee. If you’re not happy, contact us within 14 days of delivery, and we’ll make it right — whether through a refund, exchange, or store credit.
💬 Still Have Questions?
No problem! Reach out to us anytime at support@pawsitiveglow.store, or message us on Instagram or Facebook. We’re happy to help!